1.800.665.5647

Support

“We found the level of Support from CityView employees to be excellent. They have provided an amazing amount of support and assistance throughout the entire process.”

- John McMains, City of Yucaipa, CA

How Can We Help You?

At CityView, we cultivate long-term relationships with our customers by delivering top-quality products, seamless implementation, and dependable ongoing support.

Log a Support Call

All CityView customers have access to CityView Connect Feedback, an online self-service portal. Customers can access service requests, software updates, report issues and track the status of previously reported items 24 hours a day, 365 days a year.

THE "SUNSET RULE"

The "Sunset Rule" ensures you are contacted about your new support ticket before the "Sun Sets" that day (end of the business day). Our customers know their call was not only received, but also understood, and is being investigated by the appropriate staff member.

Phone, Email & Web Support

Toll-free: 1.866.988.8324
Phone lines are open from 7am to 7:30pm Central Time, Monday through Friday.
Web: http://cityviewsupport.harriscomputer.com/connect

CityView Connect Help: Access downloads, release notes, product guides, and more.
Problems logging in? Contact John Edwards.


Bluebeam Support

Support of your Bluebeam product is provided by CityView through our 24/7 hour online customer portal. Or, you can email bluebeamsupport@harriscomputer.com

Phone lines are open from 7am to 7:30pm Central Time, Monday through Friday.
Call toll-free: 1.866.988.8324


BluePrince Support

For support of your BluePrince product, call 828-350-9950, extension 1 or email support@blueprince.com.