LEADERSHIP

Susan McCormick
Executive Vice President

Susan McCormick brings more than 25 years of experience in creating software solutions for government agencies. As executive vice president, she oversees the company’s ongoing growth and profitability, sustainability, and delivery of exceptional business solutions. Together with the leadership team, she focuses on delivering a compelling customer experience. 

Susan is a CityView veteran with more than 17 years of progressive experience, including executive vice president and vice president of research and development at CityView. Most recently, she held the position of vice president, customer success. In that role, Susan directed the leaders of support and product development to enable customers to be successful in their roles through the use of CityView solutions.

Susan holds a Bachelor of Science with Honours in Computer Science, from Dalhousie University in Halifax, NS.

Saurabh Mehta
Vice President, Sales & Marketing

Saurabh Mehta is CityView’s vice president of sales and marketing. He has more than 20 years of experience in leadership roles doing sales, business development and marketing for companies that operate across North America and Asia.

Saurabh leads a team of professionals responsible for placing CityView solutions in the hands of local government agencies that can best benefit from them. Through his team, he provides strategic direction to the company to ensure an alignment of product and services with market needs. He is also responsible for aligning CityView’s offerings to ensure project and customer success.

Chris Wigens
Vice President, Professional Services

Chris Wigens serves as CityView’s vice president of professional services. Working closely with the entire CityView executive team, his responsibilities encompass a broad spectrum of tasks, all aimed at ensuring an exceptional customer experience.

He has more than 15 years of leadership experience within various IT fields. An MBA graduate and certified ITIL 4 strategic leader, Chris relocated to Calgary, Canada, in 2017 from Durban, South Africa.

A self-proclaimed wildlife enthusiast, Chris also enjoys fishing, music and video games.

Liam Collins
Director of Customer Success

Liam Collins serves as CityView’s director of customer success, responsible for overall customer wellbeing by monitoring the health of customers' systems, ensuring issues are addressed and acting as the senior escalation point, when needed.

He has more than 15 years of experience in project management, customer service and business development across a range of different enterprises. Liam holds a Project Management Professional (PMP)^® Certification. He earned his Bachelor of Arts with Honors in Anthropology, from Saint Francis Xavier University in Antigonish, Nova Scotia.

In his spare time, Liam enjoys cooking and the occasional round of golf. Bilingual in both French and English, he also speaks intermediate level Spanish.

Steve Graham
Chief Technical Architect

Steve Graham is an accomplished technical architect with over thirty years of experience developing software for a range of platforms and technologies. With a strong technical background, Steve’s focus has been to provide solutions that solve users' problems. He provides high level strategic technical vision, analysis of requirements, identification of key abstractions and definition of the overall architecture.

Steve has spent over 25 years guiding the evolution of the core CityView product through numerous technology generations and architectures. In 2002, CityView was the world-wide winner of the Microsoft Certified Partner Awards in the packaged application category.

Steve holds a Bachelor of Science in Electronic Engineering from the University of Natal, South Africa.