News & Blog
May 11, 2016
Tiered Maintenance Plans and Environmental Health Checks help you get the most out of your application.
CityView now offers three add-on maintenance plans
You now have the opportunity to pre-purchase a bundle of services that go above and beyond your Standard annual maintenance and support. Our Bronze, Silver and Gold membership plans let you select the service level that best fits your organization’s needs and budget.
Whatever plan you choose will be added to your annual support agreement. Now you will only need to obtain budget approval annually, rather than each time you need to add a service.
Each plan includes at least one Environmental Health Check and one or more passes to the Harris Customer Training Conference, a learning and social opportunity you don’t want to miss!
|
Included in each plan: |
Bronze |
Silver |
Gold |
|
Pre-paid Annual Harris Conference Registrations |
1 |
2 |
4 |
|
Additional Annual updates |
0 |
1 |
2 |
|
Annual Environmental Health Checks |
1 |
1 |
2 |
|
Remote Training tailored to Your Selected Topic |
6 hours |
12 hours |
24 hours |
|
Scheduled Process Support |
0 hours |
16 hours |
16 hours |
|
Other Support Services (reports, configuration, customizations) |
12 hours |
24 hours |
48 hours |
Hours are non-transferable.
Environmental Health Check
While one or more annual Environmental Health Checks are included in our Maintenance Membership plans, these can also be purchased as a standalone service.
The Health Check is a multi-point review of your CityView environment to uncover areas of inefficiency, performance bottlenecks and untapped opportunities. It provides recommendations that will lead to more productive use, better quality data and a system that keeps pace with CityView enhancements.
The resulting Health Check Report groups our findings and recommendations into three categories:
- PERFORMANCE AND EFFICIENCY
The Health Check looks for instances where large volumes of data are being stored unnecessarily, as these can impact system speed and overall performance. This unnecessary data can complicate navigation or slow down your ability to perform routine tasks, leading to inefficiency and undesired wait times for front counter staff and customers. Addressing these issues ensures end users are able to use the system more efficiently. - TRAINING AND BEST PRACTICES
The Health Check provides indicators of where additional training or configuration can improve the use of the system and quality and reliability of the data. Recommendations may include: enabling certain currently disabled features, altering configuration, cleaning up data or obtaining additional training. - CONFIGURATION/PRODUCT EVOLUTION
CityView moves with the evolution of technology. New and better methods of product behavior are always being introduced. The Health Check examines the state of the environment relative to current methods and makes recommendations for improvement. This can include changes to business rules and configuration or training on new methods and features.
Each Health check is followed up with a personalized review of results and recommendations.
For more information on Maintenance Membership plans or CityView Health Checks, please contact CityView Support at 1-866-988-8324 or cityviewsupport@harriscomputer.com.