You now have the opportunity to pre-purchase a bundle of services that go above and beyond your Standard annual maintenance and support. Our Bronze, Silver and Gold membership plans let you select the service level that best fits your organization’s needs and budget.
Whatever plan you choose will be added to your annual support agreement. Now you will only need to obtain budget approval annually, rather than each time you need to add a service.
Each plan includes at least one Environmental Health Check and one or more passes to the Harris Customer Training Conference, a learning and social opportunity you don’t want to miss!
|
Included in each plan: |
Bronze |
Silver |
Gold |
|
Pre-paid Annual Harris Conference Registrations |
1 |
2 |
4 |
|
Additional Annual updates |
0 |
1 |
2 |
|
Annual Environmental Health Checks |
1 |
1 |
2 |
|
Remote Training tailored to Your Selected Topic |
6 hours |
12 hours |
24 hours |
|
Scheduled Process Support |
0 hours |
16 hours |
16 hours |
|
Other Support Services (reports, configuration, customizations) |
12 hours |
24 hours |
48 hours |
Hours are non-transferable.
While one or more annual Environmental Health Checks are included in our Maintenance Membership plans, these can also be purchased as a standalone service.
The Health Check is a multi-point review of your CityView environment to uncover areas of inefficiency, performance bottlenecks and untapped opportunities. It provides recommendations that will lead to more productive use, better quality data and a system that keeps pace with CityView enhancements.
The resulting Health Check Report groups our findings and recommendations into three categories:
Each Health check is followed up with a personalized review of results and recommendations.
For more information on Maintenance Membership plans or CityView Health Checks, please contact CityView Support at 1-866-988-8324 or cityviewsupport@harriscomputer.com.