Recently, Preston Mitchell, Development & Code Services Manager for the City of Salisbury, NC wrote in with compliments regarding CityView Support Team member Carlo Henley:
“Every time I am able to connect with Carlo, he consistently provides an excellent level of customer service. Consistency is a key term because his demeanor is always pleasant and positive – even to the point of updating me on his dog that rests by his side while working, but his knowledge of the software is extensive and thorough. I have yet to stump him. Finally, I am a hands-on learner, so I often ask him to “let me do it.” He obliges without hesitation and walks me through the required steps to solve my problem or learn the new task. Carlo is a solid performer for your organization.”