News & Blog
July 17, 2019
How Likely are You to Recommend CityView?
You spoke. We listened.
We'd appreciate three minutes of your time to provide feedback on how we're doing by answering a short customer satisfaction survey called the Net Promoter Score (NPS).
In reviewing our previous NPS surveys, we’ve made a number of improvements based on your suggestions, including:
- Placed an increased focus on improving case follow-up time
- Increased communication with more frequent customer check-in calls and on-site visits
- Implemented a place for customer collaboration within the CityView User Forum
We strive to create the best experience for every customer. Help us do our best.