News & Blog
March 19, 2025
We know that when you need support, you need it fast. That’s why we’ve designed our online support portal as the most efficient way to get help from our expert team. While phone and email support remain available, logging a case through CityView Connect Feedback, our support portal, ensures your issue is tracked, prioritized and resolved as quickly as possible.
Why use the online support portal?
- Direct to our experts – Your request goes directly into our system, where it’s automatically assigned to the best-qualified expert.
- Simplified case submission – Submitting your case through CityView Connect is faster and more accurate, as key environment data is automatically captured and included with your case record.
- 24/7 case tracking – Check the status of your support request anytime, giving you peace of mind without waiting on an email reply
- Access to self-service resources – CityView Connect Help includes a searchable knowledge base, downloadable updates, release notes and product guides—so you may find a quick solution even before reaching out
CityView Connect: Your helpful hub for knowledge and updates
Looking for product documentation, release notes or the latest CityView news? CityView Connect Help is your go-to resource for:
- Software downloads and release notes
- Regular product enhancements and updates
- Details on upcoming CityView events
What our customers say
"CityView has provided a platform and a team of support that empowers our city to refine processes in sync with legislative changes, enhance customer experiences and interactions, and cultivate efficiencies for staff." — Tara Donaldson, City of Belleville, ON
How to reach support
- Fastest option: Log a case online
- Phone support: Available Monday–Friday, 7 a.m. – 7:30 p.m. CT via 1.866.988.8324
- Email support: cityviewsupport@harriscomputer.com
We will contact you before the end of the business day that you submitted your ticket to give you the peace of mind that your ticket has been received, understood and is being addressed.
Your success with CityView is our priority, and we’re committed to providing you with knowledgeable, timely support. For the fastest service, log your case online today!